FAQ


Returns:

  • When will I get my refund?

The customer will be notified via email once your return has been received, inspected, approved and a refund has been processed. Please allow 14 days for your return to be processed.

  • How do you return an item?

Please email returns@shopcocosands.com to request a return within 7 days of receiving your merchandise. Once your return is approved, you will receive step-by-step instructions on how to complete the process.

  • What's your return policy on sale items?

Orders placed during online sales/promotions are final—there will be no refunds or exchanges allowed. If merchandise is returned despite this policy, items will be sent back to you.

Shipping:

  • Once I place my order, when will my products ship?

Orders are typically processed in 1 to 2 business days. 

  • How long will my shipping take?

Coco Sands ships via USPS Ground out of California. Please allow 2 to 8 business days to receive your order after you receive tracking. If you wish to expedite shipping, you can do so by choosing Priority Mail Express shipping at checkout.

  • Where do you ship?

We offer worldwide shipping!

General:

  • Where are your products made?

From the leatherwork to the metalsmithing, every Coco Sands product is thoughtfully designed and handcrafted in Los Angeles, California.

  • How can I find a retail partner close to me?

For now, Coco Sands is sold exclusively online. Stay tuned for exciting partnerships in the near future!

Sizing:

  • How do I measure my waist?
Measurement is taken from bottom of buckle point to first (smallest) or last (largest) hole. 
S: 27-32"
M: 29-34"
L: 31-36"
Chain belts are measured from top of the clasp to the hook on the opposite end of the chain.
ONE SIZE: 30" with 11" extender chain
  • Am I the same size in all Coco Sands products?

You will be the same size in all Coco Sands leather and chain belts unless otherwise stated. 

  • How do I measure my waist?

Choose your favorite pair of jeans that you think you'll be wearing most with your Coco Sands belt. While wearing the pants, thread a tape measure through the belt loops and pinch the two ends of the measuring tape together to get your exact waist measurement. We suggest rounding up at least one inch to give yourself a little wiggle room. 

  • What if I want to wear my belt around my hips?
Please remember, all Coco Sands leather belts are waist belts, meaning they are meant to be worn up higher than your average hip belt. If you intend to wear your belt around your hips, please size up one size to be safe. However, the Coco Sands waist chains fit perfectly around both your waist and hips because of the 11" adjustable extender chain.