Coco Sands happily accepts returns on all full-price, unworn or defective orders within 7 days from the day the merchandise is delivered. All merchandise must be returned in the exact condition in which it was shipped in order to receive a refund, including the original packaging. Returns not abiding by this policy will be returned to sender. The customer will be responsible for return/exchange shipping costs, with the exception that the item they received was incorrect or defective, in which case they should include that information in their email to firstname.lastname@example.org and we will provide a return label.
*Please Note: Items that qualified for free shipping that are being returned without an exchange will have our standard shipping charges deducted from the refund or credit.
*Orders placed during online sales/promotions are final—there will be no refunds or exchanges allowed. If merchandise is returned despite this policy, items will be sent back to you.
Domestic Return Process:
- Please contact email@example.com to let us know you would like to make a return or exchange within 7 days from the date the merchandise is delivered.
- Include your email associated with the order, as well as the order number.
- If your return is eligible, Coco Sands will email you a prepaid shipping label (if the product received was defective or incorrect), otherwise you can print your own from USPS.com or purchase one at your local post office.
- Include the original invoice and the clean, unworn products in the original package. If you no longer have a copy of your packing slip, please request one by emailing firstname.lastname@example.org.
- Attach your label to the package, addressed to the return address listed, and secure with tape.
- Drop off at the appropriate shipping center.
International Return Process:
Please email email@example.com and we will further assist you.